Refund policy

You may request a return within 14 days of receiving your order. To be eligible, the item must be unused, undamaged, and in its original packaging. Please include your order number or proof of purchase when contacting us.

To request a return, email info@rafeeva.com with your order number and the item you’d like to return. Please wait for return instructions before sending anything back. Items sent without a return request may not be accepted.

Damaged or incorrect items

If your item arrives damaged, defective, or incorrect, contact us promptly at info@rafeeva.com with your order details and clear photos so we can review the issue.

Items that may not be eligible

Personalized, engraved, customized, or final-sale items may not be eligible for return unless they arrive damaged or defective. Contact us if you’re unsure about a specific item.

Refunds

We’ll let you know when we’ve received and inspected your return and whether your refund is approved. If approved, we aim to issue the refund to your original payment method within 10-15 business days of approval. Your bank or payment provider may take additional time to make the funds available.